1 Acceptance of Terms
By accessing or placing an order through the StepFit website, mobile applications, customer portal, or in-store POS retail counters, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our services.
2 Footwear Sizing, Specifications & Pricing
We strive to display accurate descriptions, size tables, color renditions, and specifications for every shoe model. However, slight color variations may occur due to device screen settings. All prices are listed in Indian Rupees (INR) inclusive of applicable GST taxes. StepFit reserves the right to modify prices, discontinue products, or update promotional bundle tiers at any time without prior notice.
3 Order Processing & Cancellations
Upon placing an order, you will receive an automated confirmation email/SMS with an Order ID. Orders can be cancelled free of charge prior to warehouse dispatch. Once the shipment has been handed over to our courier partner, cancellations cannot be processed directly, but you may refuse delivery or request a 7-day size exchange after receipt.
4 7-Day Free Size Exchange Policy
Footwear items are eligible for a 100% free size exchange within 7 days of delivery, provided the shoes are in brand-new, unworn condition with original brand packaging and barcode labels. Please refer to our complete Exchange Policy for detailed terms.
5 Governing Law & Jurisdiction
These terms and any disputes arising out of or related to our retail or online transactions shall be governed by and construed in accordance with the laws of India, subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka.