How the Exchange Works
Request Exchange
Go to our Track Order hub or contact our concierge within 7 days of receiving your package. Pick the replacement size you want.
Doorstep Pickup
Our courier partner will visit your address to pick up the shoes in original box packaging with barcode tags intact.
Replacement Delivery
Your fresh size replacement pair is dispatched immediately upon pickup confirmation. Fast, free, and hassle-free.
Exchange & Return Eligibility Rules
What is Eligible for Exchange / Return:
- Size too tight, too loose, or narrow fitting.
- Color or model different from ordered item.
- Manufacturing flaw or packaging transit damage.
- Shoes tried indoors on clean surfaces only.
What is Not Eligible:
- Footwear worn outdoors, scuffed soles, or soiled insoles.
- Original brand box missing, damaged, or taped over.
- Request made after the 7-day delivery window.
- Final clearance items explicitly marked non-returnable.
Refund Timelines & Settlement
Refund credited directly to original linked bank account.
Processed via bank payment gateway back to issuing card.
Refund sent via instant UPI transfer or store wallet credit.
Ready to initiate an exchange?
Enter your Order ID to request a free size replacement or connect with our customer support team for hands-on assistance.