1 Overview & Commitment
StepFit Footwear Retail Pvt Ltd ("StepFit", "we", "our", or "us") is dedicated to safeguarding the personal privacy of our website visitors, store shoppers, and digital account holders. This Privacy Policy details how we collect, use, disclose, and secure your personal data when you interact with our online store (stepfit.in) or our physical retail experience centers.
2 Information We Collect
We only collect information necessary to fulfill footwear orders and provide tailored customer service:
- Contact & Shipping Data: Full name, delivery address, pincode, phone number, and email address.
- Sizing & Fit Preferences: Purchased footwear sizes (UK/India), fit feedback, and exchange history.
- Transaction Details: Payment method, invoice numbers, order dates, and promo code usage (we never store CVV or UPI PIN numbers).
- Device & Session Information: IP address, browser type, and anonymous browsing analytics to optimize website performance.
3 How We Use Your Information
- To process, pack, and deliver footwear shipments to your address.
- To provide automated SMS/WhatsApp dispatch updates and real-time order tracking.
- To execute 7-Day Free Size Exchanges and reverse logistics pickups.
- To compute customer loyalty cashback and personalized bundle offers.
- To prevent fraud and maintain the security of our store network.
4 Payment Security & Third-Party Processing
All digital payments are processed through PCI-DSS Level 1 compliant gateway partners (e.g., Razorpay, Cashfree, UPI QR switches). Sensitive card details and banking credentials are never visible to or stored on StepFit POS servers.
5 Your Data Rights & Grievance Officer
You have the right to request access to, correction of, or deletion of your customer profile data at any time. For questions or privacy grievances, contact our Data Privacy Officer at privacy@stepfit.in.