Frequently Asked Questions

All footwear orders are quality-checked and dispatched within 24 business hours from our central warehouse. Metro cities (Bangalore, Mumbai, Delhi, Hyderabad, Chennai) receive delivery within 2 to 3 business days. Tier-2 and Tier-3 cities receive delivery in 3 to 5 business days. You will receive an SMS and WhatsApp tracking link as soon as your shipment is picked up.

If your shoes feel too tight or loose, you can initiate a 100% free size exchange within 7 days of delivery. Go to Track Order or message our customer concierge on WhatsApp. Our logistics partner will pick up the current pair from your doorstep and deliver the newly chosen size at no extra cost. The shoes must be unworn and in their original packaging box.

We use standard India/UK sizing across all men's, women's, and kid's collections. If you normally wear UK 8 in sneakers, order UK 8 on StepFit. For detailed measurements in centimeters and conversion charts for US & EU, please check our interactive Size Guide & Foot Calculator.

Yes! We support Cash on Delivery (COD) across 19,000+ Indian pincodes. For seamless prepaid checkout, we accept all UPI Apps (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, MasterCard, RuPay), and NetBanking with 256-bit SSL encrypted protection.

Our intelligent POS & e-commerce promotion engine calculates bulk tier discounts automatically. When you add 2 pairs of eligible footwear to your bag, code PAIR15 applies a 15% discount instantly. Orders above ₹999 also automatically qualify for 100% Free Express Shipping.

Visit our real-time Track Order Hub, enter your 6-digit Order ID (e.g. ORD-9821) and registered phone number to view live dispatch milestones from our warehouse to your doorstep.